Help PLEASE!!!

Joel works as a customer service representative in an electronics store. A customer has a complaint regarding a technical aspect of the computer
he bought from the store two weeks ago. Although Joelis familiar with the specifications of the computer, he is fully equipped to help the
customer with the complaint. Assuming that Joel possesses good customer service skills, which action should he toket

A. use the internet to find the required information and help the customer
B. ask the customer to wait while he has a meeting with his manager
C. help the customer contact the store's engineer who can provide help regarding technical issues
D. ask all members of his staff whether they have a solution to the customer's problem
E. politely tell the customer that nobody could possibly solve the problem

Answers

Answer 1

Answer: C

Explanation: since she is customer support the obvios (god i cant spell sometimes) thing to do is connect them to a engineer who can help them. you could also do process of elimination A: they probaly did search the internet already B: why the manager? wouldnt someone like an engineer have better insight on this? C: Engineers have the most expertise in this area so they can help fix the problem. D: sure this could help but its not as sure as asking the engineer

ANSWER: C

Answer 2

Joel being as a customer service representative in an electronics store shall help the customer contact the store's engineer who can provide help regarding technical issues. Option C is correct.

What is Customer Service Representative?

Customers who have inquiries, requests, or concerns regarding goods or services they have received from the business are assisted by a customer service representative.

At every stage of the process, they give priority to the demands of the clients and offer solutions that are tailored to those unique circumstances.

Essential Characteristics of an Outstanding Customer Service Representative has problem-solving abilities. The most important trait for providing outstanding customer service is problem-solving, followed by clear communication, friendliness, empathy, business savvy, goods knowledge, and strong time management.

Thus option c is correct.

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Related Questions

Describe the last time you made a purchase based on possession utility. What factors influenced your purchase?

Answers

Answer: price, reviews of the product, and the overall quality of the item.

Explanation:

Answer:

price, reviews, and quality

Explanation:

Mark wants to be a web designer. He recently found out that a local company is
providing a certification program in web design. The program is free and if he
does well, the company will offer an entry-level position upon completion. Mark
likes the idea of hands-on learning and has never been excited about college.
He would rather avoid having to sit through the basic freshman and sophomore
college classes and go directly into doing what he loves. This opportunity will
allow him to do just that. The only problem is that his parents think that a four-
year college education is the only way to secure a good income. Are his parents
right? Explain what you think Mark should do in this situation.

Answers

Answer:

No his parents aren't exactly right, a college is far more expensive, not only money wise, but also time wise. These programs/bootcamps can get you started in web design, and make sure you pass with a certificate and fully understand the topic, and they only take around a 2 - 5 months.

the market price of an ap is rupees 1250 and shopkeeper allows the of discount of 6 or it find the selling price​

Answers

Answer:

rupee 1, 175

Explanation:

If the market price is 1250 and the seller allows a 6% discount

The selling price will be = 1250 - (6% of 1250)

=1250- (6/100 x 1250)

=1250 - 75

=1175

the selling price = 1, 175

Portion sizes today are generally much smaller than they were 20 years ago.
- TRUE
- FALSE?

Answers

Answer:

False

Explanation:

Especially in the US portion sizes get bigger and bigger as the years go by that is why obesity is such a problem in America

false hope this helps you

Write any five ways of developing problem solving skills.​

Answers

Explanation:

1) clearly define the problem

2) focus on the solution

3) be sure to use active listening

4) be simple but creative in your solution

Answer:

1. Understand the right problem

2. Get out of the “I know everything” mentality

3. Visualize the problem

4. Focus on the root cause, not the symptoms

5. Be simple but creative in your solution

Explanation:

Have A Wonderful Day !!

Celebrity endorsements are examples of ethical appeals.
True
False

Answers

the answer to your question is true

Answer:

Celebrity endorsements are examples of ethical appeals.

True

False

Explanation:

true

Rather than the borrower paying a small rate of interest in each cycle like with a credit card, the borrower using a payday loan...

Answers

Answer:

Rather than the borrower paying a small rate of interest in each cycle like with a credit card, the borrower using a payday loan... doesnt make you go thourgh the cycle of interest.

Explanation:

Answer:

No, paying from a credit card is more preferable .

Explanation:

The borrower paying a small rate of interest in each cycle like with a credit card, the borrower using a payday loan :

No, since the interest charged by her credit card will be less than the interest charged by the payday lender. Usually, the sum given to you by the payday loan specialist is as of now net of interest. So, in the event that you connected for an advance of $100, you may be given a sum less than $100 but you still need to pay for $100. The brief span of time the payday lender has, it charges the next interest than that of a credit card. You merely pay interest on your credit card once you have an exceptional adjustment at the conclusion of the month to month cut-off. On the off chance that you pay off the entire extraordinary sum inside the cut-off, no intrigued will be charged.

Know more :

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What are the two most important things that you must have in order to become an entrepreneur?
A. Education and funding
B. Speaking skills and listening skills
C. A business idea and passion
D. Experience and employees

Answers

Answer:

C. A business idea and passion

Explanation:

Entrepreneurship is a new business.  An entrepreneur takes the risk of starting a new business and oversees its success.

Entrepreneurship starts with the formation of a business idea. The entrepreneur conceives an idea and decides to transform it into a business. They invest their time and resources working on the idea until it becomes a successful business. The entrepreneur must be passionate about their vision because creating a new business can be challenging. With passion, the entrepreneur will source for other requirements such as capital and labor.

Answer:

c

Explanation:

got it right on Edge

have a nice day!!!

PLZ MARK AS BRAINLIEST

Does Susan qualify to receive free tax filing software?

Answers

Yes because she earns less than 72,000 Susan qualifies to receive free tax filing software.

What is the importance of filing taxes?

Individuals who earn a certain amount of annual income are required by law to file a tax return by a specific deadline. Individuals must pay the calculated tax. Failure to pay tax will result in penalties from the Income Tax Department.

Taxpayers with an adjusted gross income (AGI) of $73,000 or less are eligible for a free federal tax return. Free File Fillable Forms are electronic federal tax forms that are the same as paper Form 1040. You should be able to prepare your own tax returns using form instructions and, if necessary, IRS publications.

Learn more about filing taxes here:

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The state can issue Gidgits Galore a NPDES permit; it does not need to be issued by the federal government

true or false?​

Answers

Answer:

True

The NPDES permit program, created in 1972 by the Clean Water Act (CWA), helps address water pollution by regulating point sources that discharge pollutants to waters of the United States. The permit provides two levels of control: technology-based limits and water quality-based limits (if technology-based limits are not sufficient to provide protection of the water body).Under the CWA, EPA authorizes the NPDES permit program to state, tribal, and territorial governments, enabling them to perform many of the permitting, administrative, and enforcement aspects of the NPDES program. In states authorized to implement CWA programs, EPA retains oversight responsibilities. Currently 47 states and one territory are authorized to implement the NPDES program.

Economics help ASAP.
How do comparative advantage and absolute advantage impact international trade?

Answers

Answer:

70%.

Explanation:

I guess you just have to divide. I never really understood but I had this question before, lol.

The net increase (decrease) in cash reported on the statement of cash flows should reconcile the beginning and ending cash balances reported in the comparative balance sheets. True False

Answers

Answer:

Uuuuuuuuuuuuu7uuuu7uuuuuuuuuuuuuuudjdjdjjdjjddjdjdjjdjdjdjjdjjdjdjdjdddddddddddddddddjjjjjjjjjj&jjjjjjj&jjjjdjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk*kkkkkkkkkkkkk*kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk**kkkkkkkkkkkkkkkkkkkkkkk*kkkkkkkkkkkkkk

Explanation:

Eeeeeereeeeereerreeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee33eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee3eeeeeeeeeeeeeeeeeeeeeee3eeee

What does it mean to have liability for a company?

A. It means your company is late in paying its taxes.

B. It means you have a conflict of interest because you are in a position where you can take unfair advantage of your customers.

C. It means your company is able to sue other companies that use your trademark.

D. It means you can be held personally accountable for the financial debts and illegal actions of your company.

Answers

Letter “ D “ is the answer

Answer:

D

Explanation:

got it right on Edge

Which of the following is not a strategy for fostering customer relationships?

A.Run contest where customers have to answer questions or enter a lottery

B.Ask customers to fill out satisfaction survey and immediately respond to complaints

C.Share mailing lists with other companies who want to sell customers similar products

D.Establish a blog and provide customers with useful information unrelated to the product

Answers

Answer:

I would say B or D sorry if its wrong

Answer:

establish a blog and provide customers with useful information unrelated to the product

Explanation:

Anna got a high-paying job as a lab technician upon graduation. She took
five years to graduate from a public university and did take out a lot of
loans. What kind of return on investment (ROI) does Anna demonstrate?
Can't determine ROI
Negative ROI
Positive ROI
ОО
Neutral ROI

Answers

Answer:

Positive ROI

Explanation:

A positive ROI or positive rate of return occurs when the benefits realized from a project are much more than the costs incurred.  Positive implies that a net effect of a number greater than zero.

Anna did not incur a lot of debts while in college. It suggests she controlled her expenses well. Since Anna has a well-paying job, her income and the cost incurred in college compare favorable. Her benefits are more compared to the cost of education.

B- The return on investments (ROI) that Anna should demonstrate is a positive Return on Investment (ROI). This is due to the excess loans taken by Anna during her education before getting the job.

Anna needs to maintain a hefty savings and needs to pay her liabilities in the forms of loans first because she is under obligation of the lending authority to pay for her education loan along with interest accrued.

Anna will not end up saving for herself and her needs if she is unable to save the money after paying her dues towards her loan. She has to make sure a healthy return on investments made by her.

Usually an education loan is an expensive loan with higher rates of interests charged by the bank due to shortage of jobs in the economy due to unemployment flair and hence avoiding the risk associated.

If her interest rate of loan is around 8% she has to make sure her salary is saving her way more than this loan amount with interest which will be due periodically.

Hence, option B is correct that Anna will have to maintain and demonstrate a positive return on investments followed by her high paying job.

To know more about return on investment, please refer the link below.

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Consider Emily's balance statement:

Emily's supervisor asked her to revise the balance statement. What does she need to revise? Why?

A B
1 Assets FY 2014
2 Accounts Payable $2,000
3 Wages $75,000
4 Taxes Payable $10,000
5 Mortgage Payable $15,000
6 Total $102,000
7
8 Liabilities FY 2014
9 Cash $800
10 Inventories $36,000
11 Investments $25,000
12 Accounts Receivable $61,800
13 Total $122,800
14
15 Balance -$20,800

Answers

Answer:

see below

Explanation:

A balance sheet is prepared following the accounting principles of assets equal to liabilities plus equity. Assets are left side while equity and liabilities on the other.

Assets are valuable that a business owns. Liabilities refer to the debts or loans of the business. It is what the business owes others. Equity is the owner's contribution to the business.

In this balance sheet,  Emily has confused assets and liabilities.

The column labeled as liabilities represents assets. She should change that. This column should be the topmost column.  She has interchanged the labels for liabilities and assets. The difference between assets and liabilities should be equity.

Answer:

Emily has mixed up the assets and liabilities. All the cells under “assets” are really liabilities and vice versa.

Explanation:

Question 5 of 10
One example of a short-term savings strategy is:
A. a free checking account.
B. an employer-sponsored 401(k) plan.
C. a low-interest bank account.
D. a high-risk stock market investment.

SUBMIT

Answers

Answer:

A. a free checking account.

Explanation:

Saving involves putting money aside in a safe place for future use. Banks and financial institutions offer saving accounts as safe and secure platforms for firms and individuals to save.

A checking account is among the types of savings accounts offered by financial institutions. This type of savings account allows customers to save money that they do not wish to spend immediately. A checking account is risk-free and, therefore, a good strategy for short term saving.

Answer:

a low-interest bank account.

Explanation:

i got this right

The economic idea that karl marx promoted led to which outcome

Answers

Answer:

More national government took control over economic decisions

Explanation:

Karl Marx which is one of the classical economists have so much interest in

the labor theory of value, and he gave an explanation about relative differences that exist in market prices. In this theory, it was stressed that value of a manufactured goods in an economy can be measured using the average period of labor in hours of manufacturing it. It should be noted that the economic idea that karl marx promoted led to More national government took control over economic decisions

How many years of experience does a market research analyst typically need to become certified?
CD 1
3
5
10

Answers

Answer:

3 years

Explanation:

One requires a minimum of 3 years working and providing opinions to be certified as a  market researcher. The person will have gone through the formal college education first and acquired at least a bachelor's degree. Relevant degree programs for a market researcher include statistics, economics, mathematics, marketing, and business studies. They to be a member of a professional body.

Paying Your Taxes Reading Quiz
QUESTION 6 of 10: Income tax is:
ОООО
a) Tax paid to the state, federal, and local governments based on income earned over the past year.
b) Income distributed to families based on the tax bracket they are in.
c) Tax the government pays to government workers.
d) None of the above.
Submit

Answers

Answer:

a) Tax paid to the state, federal, and local governments based on income earned over the past year.

Explanation:

Income tax is the tax imposed on workers by the state or federal government. It is based on a worker's regular pay, for example, a monthly salary or wage. Income tax is usually a percentage of gross income.

Payment of income tax is mandatory. Employers are required to withhold the income tax amount and submit it to the state or federal government.

A company with two factories learns that by using robots and other high-tech
equipment it can produce the same quantity with just one factory. It decides
to close one of its factories. Under the WARN Act, who must be notified of
this decision?
O A. The workers at both plants and the state and federal departments
of labor
OB. The workers of the plant to be closed, the local government, and
the state's department of labor
O C. The workers at the plant to be closed, the local government, and
the state's dislocated-worker unit
O D. The workers at both plants, the local governments of both
communities, and both states' dislocated-worker units

Answers

Answer:

O C. The workers at the plant to be closed, the local government, and

the state's dislocated-worker unit

Explanation:

The WARN Act seeks to offer protection to workers, their families, and communities by compelling employers to give a 60 notice day in advance of a planned plant closure or intended mass layoffs. The advance notice provides workers and their families time to adjust to the pending loss of employment. It accords workers some time to seek alternative employment or acquire new skills to compete for jobs.

Apart from the affected workers, The WARN act requires employers to notify the state dislocated worker units. This facilitates dislocated worker assistance to be availed promptly to the affected worker. The local government representatives should also be notified.

Size is limited under a Sole Proprietorship.
True
False

Answers

Answer:

True

Explanation:

because 1 person can't control a huge company or business

According to the video, what can Education and Training workers expect from their careers? Check all that apply.

to influence people's lives

to be outdoors frequently

to inspire people

to get rich

to work independently without much interaction

O to earn lower pay than peers with similar education

Answers

Answer:

Explanation:

to influence people's lives

to inspire people

to work independently without much interaction

Answer:

to influence people's lives

to inspire people

to earn lower pay then peers with similar education

Explanation:

ed20

Calculate the profit or loss in each case below:
(a) Fixed costs: £9000 rent, £4000 insurance
Variable costs: £4500 wages, £500 delivery costs and £4000 in raw materials
Sales revenue: 1,500 units expected to sell at £25 each

(b) Fixed costs are £26,000 per year, and variable costs include wages at £10 per
unit, raw materials at £12 per unit and delivery/packaging at £3 per unit. It is expected that a business will make and sell 750 units during the year, with
a selling price of £26.

Answers

Answer:

(a) Th profit is £13,500.

(b) The loss is £25,250.

Explanation:

(a) Calculate the profit or loss

This can be calculated as follows:

Total fixed cost = Rent + insurance = £9000 + £4000 = £15,000

Total variable cost = wages + delivery costs + raw materials = £4500 + £500 + £4000 = £9,000

Total cost = Total fixed cost + Total variable cost = £15,000 + £9,000 = £24,000

Sales revenue = Units expected to sell * Price per unit = 1,500 * £25 = £37,500

Profit or loss = Sales revenue - Total cost = £37,500 - £24,000 = £13,500 profit

(b) Calculate the profit or loss

This can be calculated as follows:

Fixed cost = £26,000

Total variable cost = wages + raw materials + delivery costs  = (£10 * 750) + (£12 * 750) + (£3 * 750) = £18,750

Total cost = Total fixed cost + Total variable cost = £26,000 + £18,750 = £44,750

Sales revenue = Units expected to sell * Selling price per unit = 750 * £26 = £19,500

Profit or loss = Sales revenue - Total cost = £19,500 - £44,750 = £25,250 loss

Write the name of tourism sector related occupation and clarify its importance with reference to Nepal.​

Answers

Answer:

one among the main importance is the foreign exchange of currency since it has a very higher exchange value compared to other tourism spots. exports to other countries from Nepal are very cheap and several good are produced on a large scale. ... cheap way of lifestyle attracts a lot of tourists all over the world.

Explanation:

the top should explain as much as I think.

can a 14 year old work? where?

Answers

Answer:

Yes!!

Explanation:

They can work at Chick-Fil-A!!

They can be a babysitter

wash cars

and more!

ian gonna need these so here

Answers

Answer:

hi

Explanation:

How do the activities of marketing for value fulfill the marketing concept for the market-oriented organization

Answers

Answer:

How do the activities of marketing for value fulfill the marketing concept for the market-oriented organization

Explanation:

How do the activities of marketing for value fulfill the marketing concept for the market-oriented organization

Extensive research and analysis should be done after a marketing plan is complete.
true
false

Answers

Answer:

True

Explanation:

Showing flaws on the plan would help strengthen weaker areas

False and true B) I’m happy today

why only 4 percent manage to succeed in business of company ??​

Answers

Answer:

A lot of businesses don't succeed due to money problems, or no customers.

Explanation:

It takes tons of money to build up a business, its hard to get people to work for you, you’ve got to pay people to do things, it costs a ton. it’s hard!
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