You have recently been promoted to General Manager at Creekview Lodge, a 50 room hotel in Gatlinburg, Tennessee. You started working at the lodge in high school in the restaurant and after college, returned to Creekview as one of the assistant managers before being promoted to hotel manager. Recently, a 200-room hotel opened not far from Creekview Lodge, and although Creekview still maintains near 100% capacity there has been quite a bit of turnover. More than ten employees left to work for the larger hotel which boasted higher pay and better health insurance.

You were informed this morning by the front desk team that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness. The current report indicates that 73% of guests responded "completely satisfied", 12% responded "satisfied", 10% responded "neither satisfied nor unsatisfied", and 5% responded "unsatisfied." The housekeeping staff lost four employees to the new hotel, so although disappointed, you aren’t surprised by this news. Still, you could not remember a time that the hotel had received such a low satisfaction rating.

As manager of Creekview Lodge, what is your next step in addressing the problem?

a. Take immediate action and require that all rooms be inspected by the hotel manager (you) or an assistant manager before being made available to customers
b. Review the standards of performance and compare to current performance

Answers

Answer 1

As the manager of Creekview Lodge, the next step will simply be to B. Review the standards of performance and compare them to current performance.

From the information given, it was stated that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness and that several staffs were lost to other companies.

Therefore, it's important to review the standards of performance and compare them to current performance. This will be vital in understanding the various issues that are affecting the company and then addressing them accordingly.

Read related link on:

https://brainly.com/question/25715510


Related Questions

Has anybody taken this test before? What is the most financially dangerous way to pay for college?
Scholarships
Cash
Credit cards
Federal student loans

Answers

Answer:

well my dads a licensed student loan manager for UCB in CA and he said Federal Student Loans have FIXED INTEREST meaning no matter the change in other people loans your interest rate doesnt change. So it has to be credit cards.

Explanation:

Also credit cards dont have fixed interest rates so say today you have an 8% interest rate and next month it changes to 12% thats because of the fixed rate so in the near future you'd end up paying more in credit card tax then student loans. And student loans payment are negotiable , payments can be somewhat reasonable as for credit cards co.'s they take out a payment either way without you having a say in monthly change until you pay the loan off.

In my personal opinion I think its credit cards.

At June 1, 2018 Billy’s Fitness Company purchased new exercise equipment for its facility.
The following information refers to the purchase and installation of this equipment:
• The list price of the equipment was $640,000 less a cash discount of 5%.
Billy’s Fitness Company paid sales taxes of $36,480 at the date of purchase.
• Transportation charges for delivery of the equipment totaled $2,200.
• Costs for installation and test runs to ready the equipment for customer use
amounted to $1,600.
• Normal maintenance costs for the exercise equipment in June 2018 were $875.
Requirement:
For each of the bulleted items above, indicate which items should be included by Billy’s
Fitness Company as a part of the total cost of its Exercise Equipment account. Also briefly
indicate the proper accounting treatment of those items that are not included in the cost of
the Exercise Equipment

Answers

An indication of the bulleted items that Billy's Fitness Company should include in the cost of the Exercise Equipment account is as follows:

Equipment's List Price = $608,000

Sales Taxes                         36,480

Transportation cost              2,200

Installation and testing         1,600

Total  costs                  $648,280

Thus, the costs of normal maintenance of the equipment in June 2018 should not be included in the Equipment Account but treated as expenses in the income statement.

Data Analysis:

Equipment's list priceless discount = $608,000 ($640,000 x(1 - 5%)

Cash Discount = $32,000 (5% x $640,000)

Sales taxes included = $36,480

Transportation charges = $2,200

Installation and testing costs = $1,600

Maintenance costs =$875

Learn more: https://brainly.com/question/25636284

If Paul’s children run a lemonade stand for a day and sell 400 glasses of lemonade at $1.00 each, their total revenues are

a. $200.

b. $800.

c. $400.

d. $1.00.

Answers

Answer:

c

Explanation:

Because 400 × $1.00 = $400

What are the three important elements to consider when defining demand and supply?​

Answers

Answer:

Price Fluctuations. Price fluctuations are a strong factor affecting supply and demand. ...

Income and Credit. Changes in income level and credit availability can affect supply and demand in a major way. ...

Availability of Alternatives or Competition. ...

Trends. ...

Commercial Advertising. ...

Seasons.

A company wants to cultivate brand ambassadors for their new product so that others will follow their trail. They should go after:

Answers

A company that wants to cultivate brand ambassadors for its new product so that others will follow in its wake should go after celebrities and digital influencers who use social media to generate publicity and engagement for a product.

It's a marketing technique called celebrity endorsement, which is a strategy to reach a larger number of people through a certain celebrity's fan audience.

This is an advantageous strategy capable of increasing the brand equity, generating greater identification, engagement and influence over a product and service.

Therefore, it is necessary for the company to use celebrity endorsements by choosing ambassadors who have a profile aligned with the target audience and brand values.

In this way, influence marketing has the potential to generate trust and admiration in the consumer, thus increasing your advertising, positioning and profitability.

Learn more here:

https://brainly.com/question/19735018

Plss help me NO LINKS AND I MEAN IT NO LINKS IF LINKS YOU WILL BE REPORTED AND DON'T DO IT JUST FOR POINTS

Companies perspective: I believe the benefits of gated content is giving content to a specific amount of people.

Customers perspective: The content is nice because, it gives me access.

Please answer the question picture above.​

Answers

Answer: No i would not

Explanation:

what is one best motivational theory?

Answers

Answer:

The Maslow motivation theory

Explanation:

The Maslow motivation theory is one of the best known and most influential theories on workplace motivation

Describe the role of supply, demand, and competition in a free enterprise system

Answers

Answer:

if a product is wanted for instance chocolate the price and demand will increase but the stock will drop

James took out a fixed-interest-rate loan when the CPI was 200. He expected the CPI to increase to 206 but it actually increased to 204. The real interest rate he paid is: ___________

a. higher than he had expected, and the real value of the loan is higher than he had expected.
b. higher than he had expected, and the real value of the loan is lower than he had expected.
c. lower then he had expected, and the real value of the loan is lower than he had expected.
d. lower than he had expected, and the real value of the loan is higher than he had expected.

Answers

The answer for this question is b

James took out a fixed-interest-rate loan when the CPI was 200. He expected the CPI to increase to 206 but it actually increased to 204. The real interest rate he paid is higher than he had expected, and the real value of the loan is lower than he had expected. Option (b) is correct.

What do you mean by Value?

Values are the benchmarks or ideals by which we judge the acts, traits, possessions, or circumstances of others. Values that are embraced by many include those of beauty, honesty, justice, peace, and charity.

The amount of interest due each period expressed as a percentage of the amount lent, deposited, or borrowed is known as an interest rate (called the principal sum). The total interest on a loaned or borrowed sum is determined by the principal amount, the interest rate, the frequency of compounding, and the period of time the loan, deposit, or borrowing took place.

The interest rate over a year is known as the annual interest rate. Other interest rates are applicable over shorter time frames, such a day or a month, but they are typically annualized.

Therefore, Option (b) is correct. Higher than he had expected, and the real value of the loan is lower than he had expected.

Learn more about Value, here;

https://brainly.com/question/10416781

#SPJ5

An ______is a being, such as a person or company.

Answers

Cooperation would be the best answer, if not then try looking it up

Brian Wilson plans to invest in a rental property worth $250,000. He plans to hold the property for 6 years and expects to sell it for $280,000 at the end of the sixth year. He estimates that the average monthly net income from renting the property will be $3,450. His target return is 10%. Calculate the net present value of the investment.

Answers

Answer:

I do not know anything at all

Which of the following activities would waste the most time?
a. Rich tries to multitask writing a report and reading a memo, and has to re-write the report and
re-read the memo, which takes an hour.

b. During a departmental meeting, Barry and Scott make small talk for twenty minutes while the
other six meeting members sit and listen.

c. Greg asks Tony a question about work and then talks to him for ten minutes about who will
win the game tonight.

d. Barbara composes an e-mail during her thirty minute train ride to work.

Answers


Answer:A

The answer should be “A” because it does say it takes an hour and that seems like the most time consuming task out of all of them

You are part of a small team that develops your company’s products. Your team is facing competition on the market and time and cost pressures internally. In order to manage these circumstances and encourage innovation, you’ve built a team culture that encourages rapidly testing and iterating upon new ideas. One of your colleagues, however, has struggled with wanting to find the perfect solution before taking action. This caused delays, impacting team performance, and frustration for many team members as they felt held back. Yet, nobody said anything to him. You want to provide him with considered feedback to help him get comfortable with experimentation and risk taking. What will you say to him? How will you give the feedback to highlight his behaviors and encourage a change? Make sure your feedback focuses on the positive: the outcome or impact your colleague will have if he changes his behavior – this will motivate and encourage him!

Answers

Answer:

Here.

Explanation:

I would say things like there's a problem with this, lets get together and fix it or this is perfect! Or this is good but we might have some adjustments to make. I would pay attention to every little detail to make this product a success!

The best approach to reach out to the affected worker would beto:

Ask him why he has a problem with finding solutions and taking actionSuggest workable solutions which you and members of the team have used successfullyExplain to him that his indecision is impacting the team work.

All these are important when giving considered feedback to the worker so that he knows how his poor performance is affecting members of his team.

Furthermore, by giving him workable solutions he would be forced to implement them and if this still does not work, it would be justified if he is replaced with a more capable worker.

Read more about feedback here:

https://brainly.com/question/25308934

Research and find out about the changes in business sectors of Pakistan from 1947 to date. Give reasons for the changes you have identified. (10)

Answers

Answer:

Since Indian independence in 1947, the economy of Pakistan has emerged as a semi-industrialized one, the on textiles, agriculture, and food production, though recent years have seen a push towards technological diversification. ... Pakistan suffered its only economic decline in GDP between 1951 and 1952.

True or False: The claim that some people made in the popular press is not consistent with the model in this chapter. True False True or False: The change in the real exchange rate that resulted from the decline in the quality of U.S. products may increase our standard of living. True False

Answers

Answer: true, false

Explanation:

What is the 4 MAJOR
ELEMENTS OF A TORT
What is 4 major elements of a tort
What is the 4 major elements of a tort

Answers

Answer:

- The presence of a duty. We all have a duty to take steps to prevent injury from occurring to other people.

- The breach of a duty. The defendant must have failed to live up to his duty to prevent injury from occurring to you.

- An injury. You were injured.

- The injury resulted from the breach.

Explanation:

Hope this helps.

One year​ ago, your company purchased a machine used in manufacturing for . You have learned that a new machine is available that offers many​ advantages; you can purchase it for today. It will be depreciated on a​ straight-line basis over ten​ years, after which it has no salvage value. You expect that the new machine will contribute EBITDA​ (earnings before​ interest, taxes,​ depreciation, and​ amortization) of per year for the next ten years. The current machine is expected to produce EBITDA of per year. The current machine is being depreciated on a​ straight-line basis over a useful life of 11​ years, after which it will have no salvage​ value, so depreciation expense for the current machine is per year. All other expenses of the two machines are identical. The market value today of the current machine is . Your​ company's tax rate is ​, and the opportunity cost of capital for this type of equipment is . Is it profitable to replace the​ year-old machine?

Answers

Answer:

Yes it would be profitable to replace a year old machine.

Explanation:

its always best to buy new things to replace others.

old things usually dont work correctly and could be out of date.

buying something new can reduce that probability of not working correctly

Why should raw meats be stored below vegetables and fruits in the refrigerator?
To maximize refrigeration space
To reduce the risk of cross contamination by juice dripping

Because raw meats are heavier
so that heat in the fridge will rise to the top

Answers

Answer:

its usually never about space you alwahs want meant below because of the mest juice and the chance for cross contamination

if someone wanted to find out how much money a company made during a particular year, the best financial statement to use would be the

Answers

Answer:income statement

Explanation:

If someone wanted to find out how much money a company made during a particular year, the best financial statement to use would be the income statement.

What is an income statement?

An income statement displays the revenues, costs, and profitability of a business over time. It is also sometimes referred to as an earnings statement or a profit-and-loss (P&L) statement. It describes the process by which the revenues, or "top line," are converted into net income or net profit. Managers and investors can determine whether a company made money (profit) or lost money (loss) during the reporting period by looking at the income statement.

A period of time is represented by an income statement. The balance sheet, on the other hand, only depicts one point in time. You may better comprehend your company's financial situation by comparing the income statement to the balance sheet, cash flow statement, and cash flow forecast.

Learn more about the income statement, here:

https://brainly.com/question/14308954

#SPJ2

supposing mr john started business with 1,000,000 report financial 70,000 machineries 50,000 goods 500,000 rentage 200,000 what is the capital of the business? supposing Mr John took away 100,000 for his personal use it is called what? according to business entity capital is called what? according to business entity concept what are the assets of the company ​

Answers

ANSWER:

An accounting transaction is a business activity or event that causes a measurable change in the accounting equation. An exchange of cash for merchandise is a transaction. Merely placing an order for goods is not a recordable transaction because no exchange has taken place. In the coming sections, you will learn more about the different kinds of financial statements accountants generate for businesses.

In the previous section we described specific types of accounts that business activities fall into, namely:

Assets (what it owns)

Liabilities (what it owes to others)

Equity (the difference between assets and liabilities or what it owes to the owners)

These are the building blocks of the basic accounting equation. The accounting equation is:

ASSETS = LIABILITIES + EQUITY

For Example:

A sole proprietorship business owes $12,000 and you, the owner personally invested $100,000 of your own cash into the business. The assets owned by the business will then be calculated as:

$12,000 (what it owes) + $100,000 (what you invested) = $112,000 (what the company has in assets)

In Section 3.4, the text discusses the “Top 5 Challenge Trends” and “Top 5 Solution Trends.” Select one challenge and one solution trend which you believe is most applicable to Coke’s situation today. Describe how these trends apply to Coke. In Section 3.3, read about the five building blocks of a Learning Organization. Which one of the five building blocks should Coke focus on to capitalize on the trends you selected. Why?​

Answers

The challenges that Coca-Cola is facing are due to less quality water and the availability of the material for making the bottles.

From the complete information, it was stated that maintaining high-quality water and the maintenance of taste is essential to create quality drinks.

The challenges that were depicted are due to less quality water and the availability of raw materials. Also, there are challenges for increasing concern for the environment, faster pace of innovation, etc.

The solutions to the challenges include increasing collaboration, protection of the environment, energy sustainability, etc. It's also vital for individuals to be advised about the usage of water.

In conclusion, the building block that Coke should focus on to capitalize on the trend is systematic problem-solving.

Read related link on:

https://brainly.com/question/25709727

Hope Springs makes the bottles of water, puts them into storage, and fills orders as they come in from inventory. This is an example of which supply-chain strategy

Answers

The type of  supply-chain strategy uses by Hope Spring to fills orders as they come in from inventory is called the pull supply-chain strategy.

The pull supply strategy is a manufacturing strategy that is influenced by consumer's demand because the demand are used to decide the level of procurement, production and distribution of product.

This strategy is very effective to prevent against wastage or over-production since the level of demand for the product determine the level of producing such product.

Therefore, in conclusion, the example of this is known as Pull supply-chain strategy.

Learn more about this here

brainly.com/question/17830486

3 advantages of etools it for digital marketing

Answers

Answer:

10 Advantages Of Digital Marketing Over Traditional Marketing

Low cost: Marketing and advertising cost is one of the biggest financial burdens that businesses have to bear. ...

Huge return on investment: ...

Easy to measure: ...

Easy to adjust: ...

Brand development: ...

Easy to share: ...

Precise targeting: ...

Global:

A hospital arranges with a third-party payer to charge the third party 85 percent of its established billing rates. During January, the hospital provided services amounting to $2.0 million at the established billing rates. Prepare journal entries to record the January billings.

Answers

The journal entries to record the January billings of the hospital are as follows:

Debit Accounts Receivable $1,700,000

Debit Finance Charge $300,000

Credit Service Revenue $2,000,000

To record the services provided.

Data Analysis:

Accounts Receivable $1,700,000 ($2,000,000 x 85%) Finance Charge $300,000 Service Revenue $2,000,000

Thus, the hospital will split the billing for January into two: the amount it will receive and the finance charge for using the third-party payer.

Learn more: https://brainly.com/question/25364507

Is foreign employment good or bad for Nepal?​

Answers

They are good for employment

It has an immediate benefit but it is not beneficial for a long term of the Nepalese labour and sweat is being used in foreign countries and there is scarcity of human power for the development of our own country

Minor Corporation purchases 5,000 shares of its $4 par common stock at $7 per share and also has an outstanding loan of $100,000.
Under the provisions of the contract of the loan, Minor is required to maintain 25% of the balance of the loan in retained earnings at
all times. What is the current minimum retained earnings restriction for the company?
O $40,000
O $45,000
O $60,000
O $0

Answers

The current minimum retained earnings restriction for the company is $60,000

Restriction of retained earnings for Loan = Outstanding loan *  % of maintained balance

Restriction of retained earnings for Loan = $100,000 * 25%

Restriction of retained earnings for Loan = $25,000

Restriction of retained earnings for treasury Stock = Purchased shares * $7 per share

Restriction of retained earnings for treasury Stock = 5000 shares * $7

Restriction of retained earnings for treasury Stock = $35,000

Current Minimum retained earnings restriction = Restriction of retained earnings for Loan + Restriction of retained earnings for treasury Stock

Current Minimum retained earnings restriction = $25,000 + $35,000

Current Minimum retained earnings restriction = $60,000

Therefore, the Option C is correct because current minimum retained earnings restriction for the company is $60,000

See similar solution here

brainly.com/question/15738199

What are 4 types of investments that offer compound interest?

Answers

Answer:

Savings Accounts

Rental Homes

Bonds

Stocks

:)

CDs. Considered a safe investment, certificates of deposit are issued by banks and generally offer higher interest than savings. ...
High-Interest Saving Accounts. ...
Rental Homes. ...
Bonds. ...
Stocks. ...
Treasury Securities. ...
REITs.

compare the company profit performance and financial position with the average for the industry

Answers

Answer:

what average for the industry

Explanation:

can i have a choise

A growing trend for regulating natural monoplies is the use of incentive regulation. A) Describe how incentive regulation works to improve efficiency in the market. B) Describe how the company can benefit from incentive regulation. C) Discuss common problems that might exist with incentive regulation.

Answers

The government is known to regulate monopolies through Price capping where they reduce price increases.

A.   How incentive regulation works to improve efficiency in the market;

Incentive regulation is uses via regulatory tools, price setting regimes along with some self incentives. The efficiency improvement by incentive regulation is done through controllable costs, benchmarking and the setting of performance targets associated with both rewards and penalties.

Incentive regulation is the known way of conducting price level regulation. It also improves efficiency as it hinders or mitigate revenue erosion as it measures both inputs and outputs.

B. How the company can benefit from incentive regulation.

The benefits of the company is that it makes a lot of opportunities available for maximizing earnings via internal efficiency methods such as reduction in both capital and operating expenditures.

C. The common problems that might exist with incentive regulation.

Incentives regulation often brings about a number of challenges, such as;

Holding or maintaining incentives for cost reduction and still adjusting prices to underlying costs.  Prices need to be set so that the regulated firm benefits from cost reduction.It makes sure that firms have a good amount of assurance of cost-recovery, while limiting the length for “gold-plating as a result of set out or guaranteed returns on investment. In this way, organizations will only invest if sunk costs can be gotten back via retained cost savings. It makes sure that operators do not jump on quality.

Learn more from

https://brainly.com/question/18883089

Your new business has 10,000 in monthly fixed expenses. You are selling sandwiches for an average price of $7 per sandwich. Each sandwich has a variable cost associated with production that costs an average of $3. What is your contribution margin?




$2,500


$3


$4


$7


$10,000

Answers

If  each sandwich has a variable cost associated with production that costs an average of $3. Your contribution margin is $4.

Using this formula

Contribution margin=Selling price per unit-Variable cost per unit

Where:

Selling price per unit=$7

Variable cost per unit=$3

Let plug in the formula

Contribution margin=$7-$3

Contribution margin=$4

Inconclusion your contribution margin is $4.

Learn more here:

https://brainly.com/question/15015682

Other Questions
How does changes in the market for new cars impact the market for second-hand cars? (9 marks)Help me answer this Your school recently organised a sports day for all the students. Follow the instructions below andwrite a blog post about it. Describe the event. Give your personal opinion of the event. Suggest two improvements for next years sports day. Make a request for photos and video clips of the sports day. Gretchen shows bravery when her family needs her. What does being brave mean to you?Describe a situation where you have been brave. A triad is a three-note chord. It is written on three successive staff lines or three successive spaces of the staff. The three notesof a triad are named (from bottom to top) root, third, and fifth, these are built from the first, third, and fifth notes of the scale.From the major scales that you constructed, build all of the major triads in both treble and bass clefs. You may use whole notesto construct your triads. Make sure that you include all of the symbols such as sharps, flats, treble clef, and bass clef. Identifyyour triads with capital letters symbolizing the major triads.Active time to complete: 2-3 hoursYou will need these materials: paper. a pen or a pencil a laptop or a computer How does Jim feel about the captain when he dies in chapters 1-3 of Treasure Island?A. He has no feelings towards him.B. He loves him.C. He pities him.D. He hates him. A square field has a side length of 6x10 meters. Which of the following is its area in square meters? Im stuck pls help thanks 10) Bernice recived the followine scoreson 5 Science test : 96, 7, 82, 96and 89. Which of the following statementsis truea) The mean and median of the set ofScores are the same t to sonhob) The mode of the set score is 96of The median of the set score is 82do the mean of the set is greaterthan the median Help me pleassssssssssssssss Ill give brainliest, thanks and 5 starsthe diameter of a pool is 28 m. the circumference of the deck is 101 m. what is the area of the pool and deck? Imagine for a moment that a large artery formed two branches carrying blood to two different organs. Branch 1 has a radius of 0.5 cm and Branch 2 has a radius of 1.0 cm. If the blood flow rate in Branch 1 is 2ml/min, what do you expect the blood flow rate of Branch 2 to be why are computers refered to as mordern technology Help plzDue tmmmmmmmmmm 4/5a - 8 = a + 2 solve for a George Anderson takes out $30,000 of a twenty-payment life insurance. If he is twenty-six years old, what annual premium does he pay? Guys please help.....I'll give you the brainliest. "Which type of reaction is used to measure immune complex formation almost immediately after reagent has been added by the amount of light scattered at a particular angle" can you please help out my daughter on this... Two sisters share an inheritance of $1 million by a ratio of 2:3. How much does each sister inherit A square carpet covers 75% of the area of the floor.The floor is 8 meters by 8 meters. (a) What are the dimensions of the carpet? (b) What area of the floor is not covered by carpet?